Note: this article applies to Allocated Seating Events only
Here's a quick run down on how to use the Chookas Box Office functions before a performance.
Note: for the best workflow, you'll need a computer with internet connection at the box office desk. We recommend using the Google Chrome web browser. It may also be a good idea to have a printed seating map available for quick cross-referencing. Depending on how your FOH crew are handling tickets, you may also require a printer.
Start by logging in to the Chookas Admin and selecting your event, and then choosing "Box Office".
To use the Box Office, you must close online ticket sales (this cannot be undone, so make sure you're ready, and don't do it too far in advance). Click the big "Close online ticket sales" button. This may take a few seconds.
Next you'll see a list of all the unsold seats, as well as a button up the top to "Print unsold tickets". If you click this button, you'll see a page with all unsold tickets for this performance that you can print and cut up to hand out as you sell tickets at the box office. You may already have tickets prepared. This page will look like this:
Normally, when you print this, it will print 21 tickets per page. (Make sure you print single-sided!)
Back on the Box Office page, you can see a list of unsold tickets. You can accept cash or card here. To sell tickets, select the tick boxes on the left, and the ticket class (Full, Concession, etc.) from the dropdown next to it.
To quickly complete the transaction with cash, you don't need to type in any details, you can just click "pay with cash". If your customer would like a receipt, you can type in their name and email before clicking pay with cash.
To pay with card, you only need to fill in the card number/expiry/CVC before clicking "pay with card", but again, to send an email receipt, type in their name and email address.
If you have any questions, feel free to contact us!
Hope it all goes smoothly!